Metamorphosis assisted ENMAX to develop an IT Cost Model that supported IT re-positioning itself as a “business within a business”.
Client: ENMAX Corporation is an energy distribution, supply and service company, wholly owned by The City of Calgary. ENMAX has shareholder's equity of $1.5B and net earnings of $141.8 million.
Situation: ENMAX Information Technology is a shared service organization. They were looking for a more effective way to show the costs of their services and respond to concerns from their CEO.
Approach: Metamorphosis worked with the ENMAX IT Leadership team to develop a comprehensive cost model for all IT services and assets. The Cost Map of Information Technology Services included workstations, network services, servers, DBA Services, application services and storage. Five ENMAX IT Managers and a Cost Analyst, working side-by-side with Metamorphosis’ consultants, progressively refined a very robust model over a period of months.
Results: The Cost Map summarizes all the true cost of IT services, with supporting details. It is used as input to the IT group’s performance dashboard measuring the cost of services charged to each strategic business unit. ENMAX IT is continuing to evolve its IT service model to align more closely with the needs of the business and position the IT group to operate as a “business within a business”.